Coaching Business: How to Make Your Clients Extremely Happy
Sean R Mize
Aside from increasing the number of your sign up rate, your
other ultimate goal when running an online business is to
make sure that your clients are extremely happy. You would
want these people to walk away convinced that doing business
with you is one of the wisest things they've done. Why? It's
because you would like to convert them to regular customers
and you would want to create great reputation in the online
arena. You would want to be known as the best coach who'll
do everything to make his clients happy. This will definitely
help in attracting more customers.
Here are the simple steps on how you can make your clients
Tailor-fit your programs to their specific needs and demands.
Make these people feel that you're actually thinking about
them and their needs when creating your programs by making
them targeted and focused. Ensure that each information and
assistance you'll provide on your programs will help these
people in either realizing their goals or in improving the
quality of their lives. Before you even design your programs,
I would suggest that you interview at least some of your potential
clients. Know the things that they're really looking forward
to in a coaching program. The secret here is just giving these
people exactly what they want even if that means going an
Active listening. Your clients would surely appreciate
it if you make them feel that their ideas and opinions are
valued. Encourage them to voice out what they feel or to talk
about their goals or problems in details. Listen carefully
although you may already know where they're going. Make sure
to take notes of those information that you think can help
you make your programs more effective.
Be prepared. The last thing that you would like to
happen is to disappoint your clients just because you're too
lazy to prepare for your sessions. Show these people some
commitment by making sure that everything's well-planned before
the big day. You must have hand-outs and you must be able
to get all the materials ready. In addition, you must have
already anticipated all the questions that might be thrown
at you and that you have prepared the right answers.
Address complaints in a timely manner. Just like in
any other relationship, your clients might find something
that they do not like with you or with your program. It's
okay as that really happens. But that doesn't mean you'll
allow this to ruin your relationship. What you can do is validate
their complaints and address them in a timely manner. These
people will surely appreciate it if you show your commitment
in making necessary adjustments in order to please them.
Thrown in add-ons. This is yet another way to show
your clients that you value their business. Offer them something
that's not included in the package that they've signed up
for. Perhaps, you can offer them with additional sessions
or free tools. Believe me, this is something that will leave
a scar on the minds of your clients.
By the way, do you want to learn more about article marketing?
If so, download my proprietary training here: article
Or do you want to learn more about how I teach my clients
to build simple coaching programs that create much more revenue
than just creating information products? If so, download free
training here: How
to Sell Coaching
Sean Mize, author of Anyone Can Coach, is a
Christian productivity, focus and achievement expert who teaches
high-level achievement strategies and online monetization
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